Shipping policy

Shipping Policy - Pure Balance

At Pure Balance, we strive to deliver our products as quickly and efficiently as possible, ensuring you enjoy a pleasant and secure shopping experience. We work with trusted courier partners such as DPD, Cargus, Sameday, Fan Courier, Packeta and others available, to ensure fast and safe deliveries.

Where is my order?

✔️ Check from your account: If you created an account on our website, you can check your order status in the "My Orders" section.

✔️ Email tracking: Once your order is shipped, you will receive an email with a tracking number (AWB). If you cannot find the email in your Inbox, please check your Spam folder. If you have any questions, you can contact us at contact@purebalance.ro.

 

Shipping Costs

✔️ Standard Home Delivery 1-2 days - 25 lei

✔️ FREE Shipping on all domestic orders over 300 lei


Dispatch Time and Delivery Terms

✔️ Order Processing (Romania):

• Orders placed before  14:00 on business days are usually dispatched the same day.

• Orders placed after  14:00 or on weekends/public holidays will be processed on the next business day.

✔️ Delivery Timeframe (Romania):

• The average delivery time is  1-2 business days from dispatch.

• In certain locations (e.g., remote areas), delivery time may be extended to  48 business hours .

• Delivery estimates do not include delays caused by force majeure (exceptional weather conditions, road blockages, etc.).

• According to GEO no. 34/2014, the maximum legal delivery period is 30 calendar days from order confirmation, unless agreed otherwise.

 

Required Order Details To process orders accurately and quickly, please provide complete and correct information:

  • Individuals: First and Last Name, Valid Phone Number, Full Delivery Address (street, house/building number, entrance, floor, apartment, city/town, county, postal code).
  • Legal Entities / Corporate Customers: Company Name, Tax ID / VAT Number, Trade Register Number, Registered Office Address, Contact Phone Number, Full Delivery Address (if different from the registered office).

 

Invoicing and Receipts

✔️ All orders are accompanied by a tax invoice, which is sent electronically (PDF format) to the email address provided when placing the order.

✔️ The invoice can also be downloaded from the "My Account" > "Order History" section on our website (if you have created an account).

✔️ For cash on delivery orders (payment upon delivery), the payment receipt will be issued by the courier company upon collecting the payment.

 

Important

✔️ Please ensure that the delivery information is entered correctly and completely to avoid delays or issues with the processing and delivery of your order.

✔️ If you have special instructions for delivery (e.g. preferred delivery time – although this cannot be guaranteed, landmarks, intercom code, etc.), please enter them in the notes/comments field available before completing your order.

 

Shipping Contact & Support

If you have additional questions regarding the shipping or delivery of your order:

📧 Email: contact@purebalance.ro

📞 Phone: +40 758 133 133

Company Details: SC PURE BALANCE S.R.L.

  • Tax ID: RO50747135
  • Trade Register No.: J2024033853004
  • Address: 36D Drumul Bacriului Street, Roșu Village, Chiajna Commune, Ilfov, Romania

Notice: We constantly strive to ensure prompt and secure delivery. We thank you for your understanding in the event of potential delays during peak periods (e.g., Black Friday, Holidays) or due to force majeure events beyond our or the courier companies' control.